Helpline and Operations Centre

To ensure the best possible customer service experiences, the Network Gaming Helpline and Operations Centre provide over the phone support to venue staff and general enquiries from the public. The helpline operates from 8am to 4am daily. The Operations Centre is responsible for the management of Gaming Machines and TASkeno in Tasmania.

Network Gaming operates in a highly regulated environment that requires a high level of compliance. Our Compliance Department is committed to continually developing and implementing sound internal policies and procedures. This ensures our organisation complies with the laws, regulations and codes of practice relating to the Gaming Control Act 1993.

Training Department

Under Tasmanian regulations all Gaming employees must obtain a Special Employee Licence. With facilities in both Hobart and Launceston, Network Gaming provides Gaming Machine and TASkeno training for hotel and club employees and for those seeking to gain employment within the sector.
Our trainers deliver high quality training to both new and current venue staff and prospective employees to ensure that our venue customers are receiving the best possible customer service experiences.

Customer Development Team

The Customer Development Team works in conjunction with venues advising on performance, assisting with development opportunities and delivery of promotional activity for OASIS and TASkeno. The team provides advice on hospitality, gaming, entertainment and government compliance.

Aspire

Aspire is our state-wide customer service program developed to assist in the delivery of exceptional customer experiences for our patrons. Through our in venue mystery shopper program, Aspire ensures our venues continue to provide a high standard of customer service while maintaining their compliance under the requirements of the Tasmanian Liquor & Gaming Commission. Venues receive valuable feedback from the Aspire program, assisting them to achieve and maintain high service standards.